Frequently Asked Questions

Please review the FAQ below. If you still need help, please email us here info@francescasatelier.com

Q: Do you have COVID-19 safety procedures in place?

A: Yes, click here to read what we’re doing to keep you safe!

Q: Do you only sell formal evening wear?

A: We’re glad you asked! We also sell cocktail dresses and separates which include non-traditional attire like tuxedos and jumpsuits. 

Q: Do you only sell off the rack?

A: All of our items can be purchased off the rack, however we are mainly a special order boutique. Our items can be ordered in your size, in different colors and with custom changes. 

Q: What is the price range of your cocktail dresses and gowns?

A: Our cocktail dresses start at $400 and go up to $2,000 and our gowns start at $800 and go up to $8,000. The majority of our selection is between $1,500- $3,000.

Q: What sizes do you carry in the boutique?

A: Our sizes range from size 2- 16. We are able to special order your size from the measurements we take at the time of the sale. Our designers offer sizes 0- 28 and custom sizes are available from most companies.

Q: Do I need an appointment?

A: You do not need an appointment however it is recommended. We want to be able to give each customer one-on-one attention and a personalized experience.

*Due to Covid-19, we are operating by appointment only until further notice. 

Q: How long is my appointment?

A: We offer 1 hour appointments. If there is not another appointment immediately following and you need more time we are happy to continue assisting you! 

Q: What is a trunk show?

A: Trunk shows give clients the opportunity to view a larger selection of a designer’s collection than what is normally present in our boutique. In some cases a designer will attend to give expert advice and assistance. 

Q: How many guests can I bring with me?

A: We understand that feedback from your girlfriends is important before making a big decision. However we are a small boutique with limited seating. We kindly ask that you bring no more than 2 guests with you. We encourage clients to FaceTime with other guests that are not able to join!

*Due to COVID-19, only 1 guest is allowed at this time. (For fitting appointments, guests are not allowed) 

Q: How long does it take to special order a dress?

A: Our designers take about 4- 6 months to produce your special order. Rush options may be available for an additional fee. 

Q: Do I have to pay in full when I order?

A: Absolutely not! We require a 50% deposit and the balance is due when your items arrive in the boutique.

*Due to COVID-19, our manufacturers have changed their terms and we are obligated to change ours. At this time, 100% payment is required to place an order.  

Q: Do you offer alterations?

A: Yes we do! We have seamstresses who will meet with you in our boutique for fittings at an additional charge. Our seamstresses only alter garments that have been purchased at our boutique. Alteration fees range in price depending on what work the seamstress needs to do. We will discuss pricing information privately during your first fitting appointment.

Q: How do I find you?

A: We are located in Lutherville, Maryland. Our boutique is easily accessible by taking I-695 and getting off the Falls Road exit to Green Spring Station.

Q: Why choose Francesca’s Atelier when I can buy online?

A: It is impossible to receive the experience we provide to each of our clients, if you shop online. When shopping online, you miss out on so much! Our consultants assist you and guide you every step of the way… from the moment you step into our boutique to the moment you attend your event. When working with us, you will experience personalized one-on-one appointments with our consultants, you will work with trained seamstresses to perfect the fit of your garment and we will also hand press your items before you pick them up. The value and service that you will receive from our boutique is what you deserve.

LUTHERVILLE LOCATION
Green Spring Station
10751 Falls Road, Suite 101
Lutherville, MD 21093
Phone: 443.841.7057
Email: info@francescasatelier.com

HOURS OF OPERATION
*Due to COVID-19 we are operating by appointment only with limited hours*

Monday-Saturday: 12- 4pm